GFG Microsystems LtdGFG IT DevelopmentGFG IT0.01

GFG IT UK-99-FO-41/0.01

4 February 1998

<System Name>

<System Name> Post Implementation Customer Questionnaire

Dear <Customer Name>,

Recently, <System Name> was implemented and signed off as complete. Could you now within the next week take the time to fill in the following questionnaire for our information, so we can continue to monitor and improve our service. The questionnaire should only take a few minutes to complete, and once completed should be forwarded to <Senders Name>. I will contact you on <Date seven days from now> to discuss any points you may have. If in the meantime there are any points you wish to clarify or expand on further, then do not hesitate to contact myself on extension <Your Extension>.

I look forward to your reply.

<Developers Name>

Questionnaire

Please highlight and bold your best-suited response.

1.	How well did the system meet the documented requirements?

Very Well	Well	Adequately	Inadequately	Very Inadequately

Expand if required.

2.	How effective is the system?

Very Effective	Effective	Adequate	Ineffective	Very Ineffective

Expand if required.

3.	How confidently do you feel you can use the system?

Very Confidently	Confidently	Adequate	Uncertainly	Very Uncertainly

Expand if required.

How user friendly do you find the system?

Very User Friendly	User Friendly	Adequate	User unfriendly	Very User Unfriendly

Expand if required.

How well informed did you feel you were during the development of the system?

Very Well	Well	Adequately	Inadequately	Very Inadequately

Expand if required.

6.	Did you know who to contact during the development of the system?

Yes	No

7.	How would you rate the overall service provided by CSG IT Development while producing this system?

Excellent	Good	Satisfactory	Unsatisfactory	Very Unsatisfactory

Expand if required.

8.	Now the system is in production, are there any modifications / enhancements to the system you would like made that CSG IT can provide an estimate for?

Yes	No

If Yes, please detail below.

The Corporate Service Group plc

CSG IT UK-99-FO-41/0.01

<SYSTEM NAME> POST IMPLEMENTATION CUSTOMER QUESTIONNAIRE

<SYSTEM NAME> POST IMPLEMENTATION CUSTOMER QUESTIONNAIRE

Gerald McMullon

1998-07-07